Privacy Policy
Last Updated: 12 Dec 2025
1. Introduction
Welcome to LibraryBook ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our LibraryBook Owner mobile application (the "App").
By using our App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our App.
2. Information We Collect
2.1 Personal Information
We collect the following personal information when you register and use our App:
2.1.1 Identity Information
Full name
Phone number (verified via OTP)
Email address
PAN card details
Aadhaar card details
Government-issued ID proofs
2.1.2 Library Information
Library name
Library address
Operating hours
Seat count
Amenities offered
Location coordinates (latitude and longitude)
Library photographs
Time slots for bookings
2.1.3 Financial Information
Bank name
IFSC code
Bank account number
Payment transaction details
2.1.4 Authentication Information
Phone number (for OTP verification)
Google account information (if you choose Google Sign-In)
Facebook account information (if you choose Facebook Sign-In)
2.2 Automatically Collected Information
When you use our App, we automatically collect certain information:
2.2.1 Device Information
Device model and manufacturer
Operating system version
App version
Unique device identifiers
Device language and timezone
2.2.2 Usage Information
App usage patterns
Features accessed
Crash reports and error logs (via Firebase Crashlytics)
Performance metrics
2.2.3 Location Information
GPS coordinates (when you set library location)
Location-based services data (for Google Maps integration)
2.2.4 Technical Information
IP address
Network information
Browser type (for web version)
Platform information (mobile/web)
2.3 Information from Third-Party Services
We may receive information from third-party authentication providers:
Google Sign-In: Basic profile information
Facebook Sign-In: Basic profile information
3. How We Use Your Information
3.1 Service Provision
To create and manage your owner account
To register and verify your library
To process and manage library registrations
To facilitate bookings and reservations
To process payments and settlements
To send you notifications about bookings, queries, and settlements
To provide customer support
3.2 Communication
To send you important updates about your account
To notify you about new bookings, student queries, and settlements
To respond to your inquiries and support requests
To send administrative information
3.3 Service Improvement
To analyze app usage and improve our services
To identify and fix technical issues
To enhance user experience
To develop new features
3.4 Legal Compliance
To comply with applicable laws and regulations
To respond to legal requests and prevent fraud
To enforce our Terms and Conditions
To protect our rights and the rights of our users
4. How We Share Your Information
4.1 Service Providers
We share your information with trusted third-party service providers who assist us in operating our App:
Firebase (Google): Authentication, database storage, file storage, cloud functions, push notifications, crash reporting, and analytics
Razorpay: Payment processing and financial transactions
Google Maps: Location services and map integration
Google Sign-In: Authentication services
Facebook: Authentication services
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
4.2 No Sale of Data
We do not sell, rent, or trade your personal information to advertisers or any third parties for marketing purposes.
4.3 Legal Requirements
We may disclose your information if required by law or in response to:
Court orders or legal processes
Government requests
Law enforcement investigations
Protection of our rights and safety
Prevention of fraud or illegal activities
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
Encryption: SSL/TLS protocols
Secure Storage: Firebase secure servers with access controls
Authentication: Multi-factor authentication and secure login processes
Access Controls: Need-to-know access only
Regular Security Audits: Periodic assessments and updates
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
Active Accounts: Data retained while the account is active
After Account Deletion: Data retained for 30 days, then permanently deleted
Legal Requirements: Certain data may be retained longer if required by law
7. Your Rights and Choices
7.1 Access and Correction
Access and update personal information via App settings
Edit profile, library details, and contact information
7.2 Data Deletion
Request account and data deletion
Data deleted within 30 days (subject to legal requirements)
7.3 Communication Preferences
Manage notification preferences
Opt out of non-essential communications
7.4 Location Services
Control permissions via device settings
Location collected only when setting library location
7.5 Authentication Methods
Choose Phone OTP, Google Sign-In, or Facebook Sign-In
8. Age Restrictions
The App is intended for users 18 years or older with valid PAN and Aadhaar documents. We do not knowingly collect data from minors.
9. Third-Party Links and Services
We are not responsible for the privacy practices of third-party services linked within the App. Please review their privacy policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be communicated by:
Posting the revised policy in the App
Updating the "Last Updated" date
Sending notifications for significant changes
11. Contact Us
Email: support@librarybook.in
Subject: Privacy Inquiries
Address: Jhansi, Uttar Pradesh, India
12. Compliance with Indian Laws
This Privacy Policy complies with:
Information Technology Act, 2000
IT (Reasonable Security Practices and Sensitive Personal Data) Rules, 2011
Other applicable Indian data protection laws
13. Consent
By using the App, you consent to the collection, use, processing, and sharing of your information as described in this Privacy Policy.
14. Grievance Redressal
For grievances, contact support@librarybook.in with the subject "Privacy Inquiries". We will address concerns promptly.
Note: This Privacy Policy is effective as of the date stated above and applies to all users of the LibraryBook Owner App. Please review it periodically.